AI Agents Interviewing Experts

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The future of expert networks. What do they look like? Can we leverage AI? It’s natural to think about customer support and call centers being enhanced or even fully run by AI. But what about an expert network? Do we really need humans interviewing humans? Can we leverage AI to ask the questions? Do we get more from AI than we would from humans? We could understand voice inflection, sentiment, etc. We can create transcripts, summaries, scores, and reports.

Tegus was acquired by Alphasense. We are seeing consolidation in the expert network transcript space. Data is as valuable now as it’s ever been. What if expert networks could interview experts 24/7, whenever the expert is available? I know I hate filling out a calendar of my availability when asked to do an expert call. What if I could do the call at 10 pm on a Tuesday after my family is asleep? I speak to a machine, that sounds like a human, that asks me questions about a specific topic. Then after the call, the expert network has a transcript, summaries, extracted data points, analysis of my tone and sentiment, and produces scores. You could offer this to clients at a fraction of the cost of a normal expert call. You could 100x the amount of calls you are doing regularly.

You could take the survey business to the next level. How many of us have been asked by an expert network to do a survey for $25-$75 for anywhere between 10-30 minutes of our time? What if this was done via an AI machine over a call? They could get my answers but also get additional derived data from my tone, some commentary at the end, and then auto-generate reports.

The expert network space saw disruption when Tegus changed the game and did calls at cost to capture the valuable transcripts. But now we can take this to a whole new level. Arguably you could run thousands of calls a day if you had the demand and supply of experts. Ribbon.ai which we invested in at Social Leverage has been finding great success with their Recruit AI product. This product allows you to do phone screens 24/7 using their AI Recruiter. What if Ribbon allowed expert networks to use the AI Recruiter to ask questions of experts instead of candidates? There are so many ways to capture unique, rich data from a call, and doing phone screens is just the beginning.

I can imagine a world where we see new up-and-coming expert networks that are 100% machine AI interviewers. I can imagine a world where the top expert networks, partner with AI companies like Ribbon.ai and increase their expert calls by 100x, and create a transcript library that is growing 100x month over month. The AI capabilities are out there. It just takes ideas and execution now!

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